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IT support specialists · Open now

IT support, matched on how you help people.

Tickets, troubleshooting, accounts and device setup. Client contact and staying calm with a frustrated user are part of how the role is matched to work personality.

Free to join. In your browser, on iPhone and on Android.

Example screen, simplified from the app.

What the skills checklist starts with

Your checklist starts pre-checked from your role. You uncheck what you don't do and pick a depth for the rest: learning, some skill, independent, can supervise, or expert. Nothing counts until you confirm it.

Work you might do

  • Answer help-desk tickets and calls
  • Troubleshoot computers and printers
  • Set up accounts and reset access
  • Set up laptops and phones
  • Walk users through fixes
  • Document fixes in the ticket system
  • Escalate what you can’t fix
  • Install and update software

Tools

  • ServiceNow
  • Microsoft 365 admin
  • Active Directory
  • Remote support tools (TeamViewer, Bomgar)
  • Jamf
  • Microsoft Intune

Adapted from the O*NET database (USDOL/ETA, CC BY 4.0), shortened. Members can add more.

How it works for IT support specialists

Licenses

Common here: CompTIA A+. A license with its number counts for matching; verification is optional.

Trade partners you might meet

Systems administrators, network support and the office managers you help.

Where you'd meet

A coffee or the office.

A first IT job

Entry-level listings with skills set to Can train match people starting out. A CompTIA A+ can be added with its number.

Questions

Do IT support specialists need a résumé?

No. You answer a tap-only questionnaire, check your skills and how deep each one goes, play a few short work stories, and invite people to vouch for you.

How is my license shown?

Entered with its number and state, it counts for matching right away and shows as "Self-reported". Verification ($29.99) adds a "Verified" badge. The number is never shown.

Can I meet over video?

Not yet. A timed 30-minute video meetup is planned for project work in this field, when both sides are ID-verified. Hiring and networking meet in person.

Built for IT support specialists. Free to join.

Free to join. Answer the basics in a few minutes and you can be matched right away. Everything else you add makes matching better.